Win a Soft Landing.

1. Promoter

The promoter is Matchday Experience Limited trading as Homeward, a company registered in England and Wales under company number 16710594, with registered office at 19 Oxford Avenue, London, SW20 8LS (the “Promoter”, “Homeward”, “we”, “us” or “our”).

Prize Draw enquiries can be sent to hello@homewardlondon.co.uk.

2. Promotion period

The Prize Draw opens when the official Homeward London Prize Draw post is first published on Instagram and/or Facebook on 12 October 2026.

Entries close at 18:00 London time on Sunday 25 October 2026. Entries received after the closing time will not be accepted.

The closing date will not be changed unless unavoidable circumstances outside the Promoter’s reasonable control make a change necessary and the change can be made without unfairly disadvantaging existing or prospective entrants.

3. Eligibility

The Prize Draw is open to individuals who, at the time of entry:

• are aged 18 or over; and
• are ordinarily resident in Greater London, meaning one of the 32 London boroughs or the City of London.

For this Prize Draw, eligibility is not restricted to Homeward’s usual service areas.

Employees and directors of Matchday Experience Limited, members of their immediate families or households, and anyone professionally involved in the administration of this Prize Draw are not eligible to enter.

No purchase is necessary.

4. How to enter

Instagram

To receive one Instagram entry during the Promotion Period, an eligible entrant must:

1. follow @homewardlondon on Instagram;
2. like the official Homeward London Prize Draw Reel; and
3. comment on the official Homeward London Prize Draw Reel and tag two other Instagram accounts.

Both steps must be completed before the closing time.

Facebook

To receive one Facebook entry during the Promotion Period, an eligible entrant must:

1. follow the official Homeward London Facebook Page; and
2. comment “ENTERED” on the official Homeward London Prize Draw post.

Both required Facebook steps must be completed before the closing time. Entrants are also encouraged to tag someone in the comments who they think would love Homeward. That tag is optional, does not affect whether the Facebook entry is valid and does not create an additional entry.

Where following Homeward is part of an entry route, the entrant must still be following the relevant Homeward account or Page when winner eligibility is checked. If platform privacy settings prevent Homeward from confirming this directly, Homeward may ask the selected entrant for reasonable evidence that the follow requirement has been satisfied.

5. Entry limits and combined draw

This is one combined Prize Draw across Homeward London’s Instagram and Facebook pages, with one winner overall.

An eligible person may receive:

• one valid Instagram entry; and
• one valid Facebook entry.

The maximum is therefore two entries per person overall. Additional comments, tags, likes or use of multiple accounts on the same platform do not create additional valid entries. An Instagram entry is valid only where the published follow, like and two-friend tag requirements are all satisfied. A Facebook entry is valid only where both the published follow and “ENTERED” comment requirements are satisfied.

If the Promoter reasonably identifies duplicate or multiple-account entries designed to circumvent this limit, only the permitted valid entry or entries will be included.

6. 10% entrant discount

Every person who submits a valid entry under these terms also qualifies for a 10% discount on one first paid Homeward London booking made after that valid entry, whether or not that person wins the Prize Draw.

The entrant discount is a promotional benefit available to valid entrants and is separate from the prize. It does not increase an entrant’s chance of winning and should not be treated as an additional prize.

A person who enters validly on both Instagram and Facebook receives only one 10% entrant discount. The discount does not double or stack because the person has two valid Prize Draw entries.

The discount is valid for one use on the Homeward package or service price otherwise applicable to the entrant’s first paid booking made after entry. Separately agreed extras, third-party charges and purchases outside the package or service price are excluded.

The discount must be redeemed within 12 months of the Prize Draw closing date. It has no cash value, is non-transferable and cannot be exchanged for cash. It cannot be combined with another percentage-off promotional code unless Homeward expressly agrees otherwise in writing.

Homeward may ask an entrant to provide the social-media account or other reasonable information needed to verify that a valid Prize Draw entry was made before applying the discount.

If the Prize Draw winner also wishes to use the entrant discount, the 10% discount remains available for the winner’s first separate paid Homeward booking; it cannot be applied to, converted into cash from, or used to increase the value of the free Soft Landing prize.

7. The prize

There is one prize: one Homeward London Soft Landing package.

The prize includes the Soft Landing package scope advertised by Homeward at the start of the Prize Draw, namely:

• the core Homeward home clean and reset;
• support for a home of up to three bedrooms;
• up to two beds freshly made using the winner’s clean household linen, with fresh towels prepared;
• up to two suitcases unpacked, with clean clothing put away in agreed storage areas;
• one standard household wash, dry and fold laundry load;
• Welcome Essentials purchased and stocked up to £35, including selected breakfast essentials; and
• a prepared meal for two up to £25.

The core home clean and reset is a general clean and tidy of agreed living areas, kitchen and bathroom(s). It is not a specialist, deep or end-of-tenancy clean.

Included monetary allowances form part of the package and have no cash or refundable credit value if not fully used.

Anything requested beyond the included package scope must be agreed separately with Homeward and, if applicable, paid for by the winner before it is supplied.

The prize cannot be exchanged for cash, sold or refunded. The prize is non-transferable unless Homeward agrees otherwise in writing.

8. Redemption, property access and availability

The prize must be used within 12 months of the date on which the winner is notified.

For this Prize Draw only, Homeward will provide the winning Soft Landing package at an eligible residential property anywhere within Greater London, including areas outside Homeward’s usual operating area.

The winner must be legally entitled to authorise Homeward to access the property and must complete Homeward’s normal booking, Homeward Profile, access, safety and service-planning requirements before the service takes place.

The winner should provide reasonable notice of their preferred travel dates. Homeward will work in good faith with the winner to agree a suitable service date within the 12-month redemption period. The winner should not make travel or other arrangements in reliance on a preferred service date until Homeward has confirmed it.

If a requested date cannot reasonably be accommodated, Homeward will offer reasonable alternative dates within the redemption period.

9. Winner selection

After the closing date, all valid Instagram and Facebook entries will be combined into one entrant pool.

One winner will be selected at random from that pool using a computer process that produces verifiably random results. Homeward will keep an appropriate record of the eligible entrant list and the random selection process.

If the selected entrant is found to be ineligible or has not complied with these terms, the Promoter may select a replacement winner using the same random process.

10. Contacting and verifying the winner

The winner will be contacted within three working days after the Prize Draw closes, through the social-media account associated with the winning entry.

The winner will be asked to provide only the information reasonably necessary to confirm identity, age, London residency and to arrange the prize.

The winner will have seven days from Homeward’s first direct message to respond. Homeward will make reasonable efforts to contact the winner. If the winner does not respond within that period, cannot demonstrate eligibility, declines the prize or otherwise fails to satisfy these published terms, Homeward may select a replacement winner at random.

Once eligibility has been verified, Homeward will confirm the winner’s prize entitlement promptly and in any event within 30 days of the closing date. The Homeward service itself may then be booked and used during the published 12-month redemption period.

Homeward will never ask the winner to pay a fee or provide card details in order to claim the prize.

11. Winner information and proof of a valid award

Homeward intends to make available information showing that a valid award took place, ordinarily the winner’s surname and London borough.

An entrant may object to this information being published or made available, or ask Homeward to reduce the amount of information made available, by contacting hello@homewardlondon.co.uk.

Even where a winner objects, Homeward may still be required to provide relevant winner information to the Advertising Standards Authority if challenged.

No wider post-event publicity involving the winner will be required as a condition of winning. Any additional publicity will be discussed separately and will require the winner’s agreement.

12. Personal information and privacy

Homeward will use personal information connected with this Prize Draw only as reasonably necessary to administer the promotion, verify eligibility, prevent misuse, select and contact the winner, provide the prize and maintain appropriate records.

Entering the Prize Draw does not subscribe an entrant to Homeward marketing and does not give Homeward permission to use Prize Draw information for unrelated direct marketing.

Further information about how Homeward uses personal information and the rights available under UK data-protection law is set out in our Privacy Notice.

13. Invalid, automated or fraudulent entries

The Promoter may exclude an entry where it reasonably believes that:

• the entrant does not meet the published eligibility requirements;
• the entry was received after the closing time;
• multiple accounts, automated methods, scripts, bots or other artificial means have been used to circumvent the entry limit;
• the entry is fraudulent or materially misleading; or
• the entrant has otherwise materially breached these terms.

A prize will not be withheld from a valid winner except where a published qualifying requirement has not been met or where applicable law requires otherwise.

14. Platform and technical issues

The Promoter is not responsible for an entry that is not received because of a social-media platform outage, account restriction, network failure, device failure or other technical problem outside the Promoter’s reasonable control.

Nothing in this clause allows the Promoter to disregard an entry that was validly received and can reasonably be verified before the closing time.

15. Changes, substitution and cancellation

Homeward does not intend to change these rules, the closing date or the prize after the Prize Draw has opened.

If unavoidable circumstances outside Homeward’s reasonable control make a change genuinely necessary, Homeward may make only such changes as are reasonably required and will take reasonable steps to avoid disadvantaging entrants.

If circumstances outside Homeward’s reasonable control make the advertised prize impossible to provide, Homeward may provide a reasonable equivalent of equal or greater value. Homeward will not substitute cash for the prize.

16. Responsibility and statutory rights

Homeward remains responsible for administering the Prize Draw fairly and for providing the prize in accordance with these terms and applicable law.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer right that cannot legally be excluded or restricted.

The winning Homeward service will remain subject to reasonable operational and safety requirements that apply to the relevant service, insofar as those requirements are compatible with these Prize Draw terms.

17. Instagram, Facebook and Meta

This Prize Draw is run by Homeward and is not sponsored, endorsed, administered by or associated with Instagram, Facebook or Meta.

Entrants provide information for the administration of the Prize Draw to Homeward, not to Instagram, Facebook or Meta.

By entering, entrants acknowledge that Instagram, Facebook and Meta are not responsible for the administration or fulfilment of the Prize Draw. Nothing in these terms affects rights that cannot legally be waived.

18. Governing law

These Prize Draw terms and any dispute or claim arising from them are governed by the laws of England and Wales, subject to any mandatory legal rights an entrant may have as a consumer.

19. Contact

Questions or complaints about the Prize Draw should be sent to the email address above. Homeward will aim to review any complaint promptly and fairly.