Freshly made beds
Beds made with your clean household linen, with fresh towels ready for night one.
Homecoming concierge · South West London
Your holiday shouldn’t end with a to-do list.
From freshly made beds and a reset fridge to groceries, laundry, luggage and the little details at home, your Homeward service is tailored to the level of support you choose.
Opening Special — first 12 confirmed bookings only. Secure a Homeward Founding Client price while one of the 12 opening places is still available. Once all 12 bookings are confirmed, standard pricing applies.
South West LondonFounding Client bookings are subject to availability.
Founder-led personal service
No payment at enquiry stage
Opening Special · first 12 confirmed bookings only
Homeward exists for the moment between holiday and normal life.
The part nobody plans for
You planned the trip.
Not the return.
Homeward London is a homecoming concierge service for families and travellers across South West London, preparing the practical details at home before you return from holiday.
You know the feeling: a day or two before the flight home, your mind starts leaving the holiday before you do. The washing. An empty fridge. Beds to change. Bins to sort. Suitcases to unpack. A tired family landing late, with school or work waiting the next morning.
Homeward takes care of the return before you arrive — so the last days of your holiday still feel like a holiday.
Fridge & bins reset
Cleared as authorised, refreshed and ready.
Food waiting
Essentials stocked and dinner included where selected.
Luggage & laundry
Unpacking and washing handled on the higher tiers.
A calm home
Clean, warm, lit and ready to walk back into.
Learn about our home reset service →
See how we prepare your home before you return from holiday →
More than a cleaner
One service built around the entire return home.
A cleaner can clean. A grocery service can deliver. A laundry can wash. Homeward brings the whole return together before you land, so you do not spend the last days of your holiday coordinating it yourself.
Opening Special · Founding Client prices · first 12 confirmed bookings only
Everything you need to make the first night home easier.
Choose the level of support that suits your return. Each Homeward package has a clear scope and included allowances, with anything additional agreed with you before booking.
Return Ready
Walk in. Exhale.
For travellers who want the urgent jobs taken care of before the front door opens.
£165
Opening Special · first 12 bookings only
£195 intended standard price
Up to 2Bedrooms
1Bed prepared
- Home clean & resetGeneral clean and tidy of the agreed living areas, kitchen and bathroom(s).
- Bed preparedOne bed freshly made using your clean household linen, with your fresh towels prepared for arrival.
- Kitchen & binsDishwasher, internal bins, recycling and authorised perishables handled.
- Welcome EssentialsPurchased, stocked and included up to £20.
- Homecoming detailsAgreed lighting, blinds and temperature prepared for arrival.
Soft Landing
Come home. Shower. Sleep.
For families returning late and going straight back into school, work and normal life.
£295
Opening Special · first 12 bookings only
£325 intended standard price
Up to 3Bedrooms
Up to 2Beds prepared
1 loadLaundry
- Everything in Return ReadyThe full core Homeward reset is included.
- Beds preparedUp to two beds freshly made using your clean household linen, with your fresh towels prepared for arrival.
- Suitcases unpackedUp to two suitcases unpacked, with clean clothing put away in agreed storage areas.
- Laundry includedOne standard household wash, dry and fold laundry load included.
- Family arrival supportWelcome Essentials up to £35, including selected breakfast essentials, plus a prepared meal for 2 up to £25.
Complete Homecoming
Leave the whole return to us.
For the packing aftermath as well as the return — the closest thing to checking back into your own home.
£495
Opening Special · first 12 bookings only
£525 intended standard price
Up to 4Bedrooms
Up to 3Beds prepared
Up to 4Suitcases
2 visitsService
Up to 2 loadsLaundry
Includes the full Homeward home preparation, with two visits and our most comprehensive arrival support.
- Arrival preparationUp to three beds freshly made using your clean household linen, with fresh towels prepared, plus up to four suitcases unpacked and clean clothing put away in agreed storage areas.
- Included allowancesWelcome Essentials up to £50 · prepared family meal for up to 6 people, up to £50 · fresh flowers up to £25.
- Laundry includedHoliday laundry sorted, washed, dried and folded, with up to two standard household loads included.
- Specialist dry cleaningCan be arranged on request.
Two-visit service
01 — Departure ResetPerishables · bins · dishwasher · agreed household reset
02 — Homecoming PreparationBedrooms · groceries · meal · laundry · luggage · final preparation
25% booking payment after availability is confirmed. No payment is taken at enquiry stage.
Home clean & reset: A general clean and tidy of the agreed living areas, kitchen and bathroom(s), ready for your return. This is not a specialist, deep or end-of-tenancy clean.
Complete Homecoming: Ideal for homes up to 4 bedrooms. Larger homes, additional beds, luggage or laundry requirements can be discussed and agreed before booking.
Opening Special: Founding Client prices are limited to the first 12 confirmed Homeward bookings. Once all 12 opening bookings are confirmed, the intended standard prices apply to new bookings. Included allowances are part of the package price and are not cash or refundable credit. Optional extras beyond the stated allowance are agreed with you first.
How it works
Four clear stages.
Then we take it from here.
The initial form is an enquiry only. If Homeward can accommodate your dates, we confirm availability and the agreed package and price. You then accept the Terms & Conditions and make the booking payment. Your booking is confirmed only when Homeward receives the required payment and issues Booking Confirmation.
- Enquiry
Enquiry
Submit your dates, postcode and preferred Homeward service. No booking is created and no payment is taken at this stage.
- Availability confirmed
Availability confirmed
Homeward confirms whether the requested service can be accommodated and sends the agreed package, dates, total price and booking payment required.
- Booking payment
Booking payment
Review and accept the Terms & Conditions, then make the required bank transfer. Normally the booking payment is 25%; the remaining balance is due 7 days before the first Homeward visit and Homeward will email you automatically when it becomes due. If the first visit is 7 days or fewer away, the full amount is due.
- Booking confirmed
Booking confirmed
Once the required payment reaches Homeward, we issue Booking Confirmation and send your Homeward Profile. We then prepare the agreed Homecoming and send your “Home Ready” confirmation before you arrive.
Trust is part of the product
You are not just booking help. You are granting access to your home.
The Homeward model is intentionally personal and process-led. Homeward is not presented as an anonymous gig marketplace.
Agreed access
Temporary smart-lock codes, customer-controlled key safes or building concierge access wherever practical.
Private stays private
Rooms, drawers, wardrobes and possessions outside the agreed service are not touched.
Your Homeward Profile
Preferences and practical instructions are documented before travel, reducing guesswork.
Home Ready confirmation
You know when the service is finished, what was completed and when the property was secured.
Meet the Founders
Personal by design.
Homeward was created by Mike and Jami Kemp, a husband-and-wife team in South West London, to make returning home from a holiday feel as considered as the holiday itself.
The idea came from a familiar feeling: the final days away can quickly become a mental list of everything waiting at home. Homeward brings those practical details together into one coordinated Homecoming, so the return feels calmer from the moment you walk through the door.
Every Founding Client Homecoming is personally overseen by us, from initial enquiry through to Home Ready confirmation.
Mike & Jami KempCo-founders, Homeward
Questions before you enquire? +44 7501 664430 · hello@homewardlondon.co.uk
The Homeward feeling
Home should be the easiest part of coming back.
That is the category we are building.
Check Homeward availability
Homeward when families need it most.
Homeward begins with the October school half-term, then continues every weekend through year-end with full service during school-holiday periods, before moving to 7-day availability from January wherever capacity permits.
23 Oct–1 Nov 2026Homeward launches with full October half-term service
To 31 Dec 2026Homecomings available every weekend, plus full service during school holidays
From 1 Jan 20277-day Homeward availability wherever capacity permits
South West London
Opening Special · first 12 bookings only
12
first confirmed clients
Founding Client opening prices apply only to the first 12 confirmed Homeward bookings, subject to availability. Once all 12 opening bookings are confirmed, the intended standard prices apply to new bookings.
Check availabilityFrequently asked
Before you hand us the keys.
Who will enter my home?
Homeward personnel may attend your property to deliver the agreed service. Where required, Homeward may also use approved third-party suppliers for specific tasks. Those suppliers are selected and coordinated by Homeward, receive only the information reasonably required to perform their service, and are not given permanent access. Access is managed in line with your Homeward Profile and the arrangements agreed with you.
How do you keep my keys and access details secure?
Access arrangements are agreed directly with you. We retain access details only where required, do not share them unnecessarily, and handle keys or access credentials according to the agreed Homeward process. Sensitive permanent codes should not be entered into the ordinary Homeward Profile. Access information is removed, returned or otherwise dealt with as agreed when it is no longer required.
What happens if something is damaged while you’re in my home?
Tell us as soon as possible and we will review what happened promptly. If Homeward causes reasonably foreseeable damage or loss through our breach of contract or negligence, we take responsibility in accordance with applicable law. Depending on the circumstances, that may involve cleaning, repair, replacement, repeat performance, a price reduction or an insurance claim. See clause 14 of our Terms & Conditions.
Is Homeward a cleaning company?
No. Cleaning is one part of the service. Homeward is built around the whole transition back from travel: the home, beds, groceries, luggage, laundry and approved partner services.
What happens if my return flight is delayed?
Let us know as soon as possible if your return plans change. Where reasonably possible, we will adjust the timing of your final Homecoming preparations, subject to availability and the Terms & Conditions.
Do I need to order the groceries myself?
No. Your package includes a Welcome Essentials allowance. You select your preferences in the Homeward Profile and we purchase, stock and put the essentials away for you. If your requested basket would exceed the included allowance, we contact you before spending more.
Will you cook inside my kitchen?
Prepared meals are coordinated through an appropriate food provider rather than cooked by Homeward in your kitchen, keeping the service safer and more consistent.
What about holiday laundry?
Soft Landing includes one standard household wash, dry and fold load. Complete Homecoming includes up to two standard household wash, dry and fold loads, using your household laundry facilities where suitable. Additional laundry can be agreed separately where capacity allows. Delicate, specialist or dry-clean-only items are only handled in accordance with your Homeward Profile and may involve an additional charge.
Do you operate during school holidays?
Yes. School-holiday Homecomings are part of the Homeward service schedule. Availability varies by date and capacity, so please use the enquiry form to check the dates you need.
How do I pay?
Once Homeward confirms availability, we send your package, price, dates and the booking payment required. You review and accept the Terms & Conditions, then the bank-transfer details and your unique Homeward reference are shown immediately. Normally the booking payment is 25% and the balance is due 7 days before the first Homeward visit. Homeward will automatically email you on the balance due date with the amount due, bank details and your booking reference. If the first visit is 7 days or fewer away, the full amount is due. Your booking is confirmed once the required payment reaches Homeward.
What if something falls outside my package?
We do not simply add work and bill you afterwards. Any additional labour or third-party cost is agreed with you before it is incurred.
Check Homeward availability
Tell us what coming home usually looks like for you.
Homeward launches for the October half-term, 23 October–1 November 2026. After that we will operate every weekend through 31 December, with full service during school-holiday periods. From 1 January 2027, Homeward will be available 7 days a week wherever capacity permits. Tell us your dates and we will reply personally with availability and the next step.
No payment at enquiry stage
Opening Special · first 12 confirmed bookings only
25% booking payment by bank transfer after we confirm availability
Prefer to contact us directly? hello@homewardlondon.co.uk · +44 7501 664430